Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This may include your name, organization name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details for orders, though processing is handled securely by our payment partners.

For corporate clients, additional business details such as registration information, preferred delivery times, and budget needs may be collected to tailor our service to your requirements.

Our site automatically collects certain technical data when you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this information to improve site performance and understand how clients locate our services.

How We Use Your Information

We primarily use your personal information to fulfill orders and deliver excellent service. This includes processing orders, coordinating deliveries, sending confirmations, and following up to ensure satisfaction.

• Processing and fulfilling your orders for floral and gift arrangements
• Communicating updates about order status and delivery times
• Providing customer support and replying to inquiries
• Improving our services based on your feedback and preferences
• Sharing relevant service updates (with your consent)
• Maintaining records for business and legal compliance

We also use aggregated, non-personal data to understand market trends and improve operations. For example, we may analyze which types of arrangements are most popular in different seasons to better prepare our inventory.

With your explicit permission, we may send information about seasonal offerings, special promotions, or new services that could interest your organization. You can opt out at any time by using the unsubscribe link in our emails or contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties for their marketing purposes. Your information stays within our business ecosystem and is shared only when necessary to provide our services or to comply with legal obligations.

We work with trusted service providers who assist us in delivering our services. This includes payment processors, delivery partners, and flower suppliers. These partners are contractually obligated to protect your information and use it only for the specific services they provide.

We may disclose your information if required by United Kingdom law, court orders, or government regulations. This includes compliance with GST regulations, business licensing requirements, and other legal obligations that apply to our operations in London and across United Kingdom.

Data Security and Protection

We take data security seriously and implement multiple layers of protection. Our systems employ encryption for sensitive data transmission, secure servers for storage, and regular security updates to guard against threats.

Physical security measures protect our office systems, and access to personal information is limited to employees who need it for their work. Our team receives ongoing training on privacy practices and data handling.

Payment information is processed through secure, encrypted systems that align with industry standards. We do not store full credit card numbers on our systems; this data is handled by certified payment processors specializing in secure financial transactions.

While we maintain strong security measures, no system is completely risk-free. We continually monitor and improve our security practices to address evolving threats and uphold high protection standards.

Your Rights and Choices

You have several rights regarding your personal data. You can request to view what we hold, ask for corrections to inaccurate information, or request deletion of your data where legally permissible.

• Access your personal data and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask us to delete your personal data (subject to business and legal requirements)
• Opt out of marketing communications while continuing to receive service-related messages
• Request information about how your data has been shared
• File complaints about our privacy practices

We keep your information only as long as needed for business purposes and legal requirements. Order records are kept for accounting and warranty purposes, while marketing preferences remain until you request removal.

When we no longer need your information, we securely delete or anonymize it. Some data may be retained longer if required by United Kingdom business laws or for legitimate business interests like fraud prevention.

Cookies and Website Technology

Our site uses cookies to enhance your browsing experience and to help us understand how visitors interact with our site. Cookies are small files stored on your device that remember preferences and enable certain site features.

Essential cookies are required for basic site functionality – they enable navigation and secure areas. These cookies do not gather personal identification and are enabled by default when you use our site.

We use analytics cookies to learn how visitors engage with our site. This helps us identify popular content, optimize page performance, and improve user experience. This data is collected in aggregate form and does not identify individual users.

You can manage cookie preferences through your browser settings. Disabling certain cookies may impact some site features and your overall browsing experience.

Business Transfers and Changes

If Modern Resource Platform undergoes significant business changes such as mergers, acquisitions, or asset sales, your personal information may be transferred as part of the transaction. We would inform you of any such changes and ensure your data remains protected under privacy standards consistent with this policy.

In the unlikely event that we cease operations, we would ensure your personal information is either securely transferred to a successor business (with appropriate privacy protections) or securely deleted according to data protection best practices.

Updates to This Privacy Policy

We may periodically update this privacy policy to reflect changes in our practices, services, or legal requirements. When significant changes occur, we will notify you via email or by posting a notice on our website before the changes take effect.

Minor updates for clarity or administrative purposes may be made without prior notice. We encourage you to review this policy from time to time to stay informed about how we protect your privacy.

Children's Privacy

Our services are designed for businesses and adult users. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected data from someone under 18, we will promptly remove that information.

Parents or guardians who believe we may have collected information from their child can contact us using the details below, and we will address the issue promptly.

International Data Considerations

Our primary operations are based in United Kingdom, and data is stored and processed within United Kingdom jurisdiction. However, some service providers may process data internationally. When this occurs, we ensure appropriate safeguards are in place to protect your information in line with applicable privacy laws.

We comply with United Kingdom data protection laws and regulations, including those related to business operations, financial transactions, and handling customer data. Our practices align with evolving privacy standards in United Kingdom's digital economy.